Order & Shipping
Worldwide Shipping
All customs duties and taxes are covered by us, so you can enjoy your purchase without any extra fees.
Delivery Time Estimates
- United Kingdom: 5 - 10 business days
- United States: 5 - 12 business days
- Australia: 7 - 14 business days
- Canada: 7 - 14 business days
- Europe: 6 - 15 business days
- Rest of the world: 10 - 15 business days
Note: Orders are usually shipped within 1-2 business days. Delivery times may vary based on courier services and external factors. Shipping to remote locations may take up to 4-6 weeks. Express shipping is currently unavailable.
Shipping Destinations
We ship to most parts of the world, including the United Kingdom, United States, Australia, Canada, and Europe. Unfortunately, we are unable to ship to French Polynesia, Russia, or China at this time.
Order & Shipping Process
Once you place an order, you’ll receive a confirmation email. Orders are processed and dispatched within 1-2 business days. Delivery times vary based on destination. You will receive a tracking number via email once your order is shipped, which can be used to track your order. You will also receive an email notification upon delivery.
Didn’t Receive Your Confirmation Email?
If you haven’t received a confirmation email, please check for any typos in your email address. Contact us at help@manjaras.com with your full name, shipping address, and phone number to help locate your order.
Order Status
Track your order status by entering your order number and email address on our tracking page. You’ll be able to see updates such as:
Ordered > In Process > Order Ready > In Transit > Out for Delivery > Delivered
Order Cancellations & Changes
We work quickly to process orders, so we cannot guarantee cancellations or changes once an order has been placed. If you’ve entered the wrong shipping address, please contact us immediately at help@manjaras.com.
Having Trouble Placing an Order?
If you’re experiencing issues, try the following:
- Check your internet connection and allow the page to load fully.
- Try using a different browser or device.
- Ensure your payment card allows international transactions.
- Try a different payment method or contact your bank.
If you still have trouble, reach out to us at help@manjaras.com, and we’ll be happy to assist.
Late & Lost Orders
We understand delays can be frustrating, but sometimes they happen.
Late Orders
If your order is delayed, please double-check your shipping address and consider any possible shipping delays. If your order has not arrived within 21 business days, contact us at help@manjaras.com, and we’ll help track your package.
Marked as Delivered but Didn’t Arrive
If your order shows as delivered but hasn’t arrived, check around your property and with neighbors. If it’s still missing after 3 business days, file a claim with your local carrier and contact us within 7 business days at help@manjaras.com.
Missing or Incorrect Items
If you received the wrong item or are missing an item from your order, please contact us within 3 business days of receiving your package. Send your order number, a photo of the items received, and your shipping label to help@manjaras.com. We’ll investigate and correct the order.
Manjaras Broken/Faulty Item Warranty
If your jewelry has a manufacturing defect, you can submit a claim within 90 days of delivery.
What’s covered: Manufacturing defects.
What’s not covered: Lost jewelry, normal wear and tear, or damage from misuse or improper storage.
To submit a claim, please contact us at help@manjaras.com with:
- Your order number
- A description of the issue
- Photographic evidence (and a video if necessary for items like earring clasps)
- Your current shipping address